GENERAL CONTRACT CONDITIONS
This contract is a distance contract pursuant to article 50 and subsequent of Legislative Decree 6 September 2005 n.206 (consumer code).
The contract has as its object the sale of goods between the company BELMONTE S.R.L. and the consumer (the customer).
The contract is concluded directly through the acceptance by the Customer of a purchase proposal issued by telephone or via the internet following an invitation to offer content on the website.< /p>
SALES CONDITIONS
The purchases of the products, available as illustrated and described online in the relative descriptive and technical sheets, are made by the customer at the indicated price on the site, at the time of forwarding the order confirmation, in addition to the transport costs, as displayed at the time of purchase.
Before confirming the purchase to the customer, the cost will be summarized unit of each selected product, the total cost in the case of more than one product and the relative transport costs and, if the prices are net of VAT, the total VAT.
PAYMENTS
The payment of the purchased products and the related shipping costs must be made by the customer when the order confirmation is forwarded by using one of the credit cards or bank transfer indicated online.
ATTENTION: The account is debited at the time of the order.
PRODUCTS DELIVERY
The purchased products will be delivered to the shipping address indicated by the customer.
Always indicate a telephone number for any communications or email (delivery time within 5 working days in Italy).
The customer is required to check that the package is intact and undamaged. Only after this verification will the customer have to accept the delivery.
In the event that the package represents visual anomalies with respect to the above asserted, the customer must raise the dispute directly with the carrier, not collect the goods and send an email through the site to BELMONTE S.R.L..
RIGHT OF WITHDRAWAL
BELMONTE S.R.L. guarantees the right of withdrawal for any reason from the purchase agreement. To exercise this right, you must send a registered letter with acknowledgment of receipt and preferably also by e-mail specifying the order number and which products are subject to return. All within 15 days of receipt of goods.
The right of withdrawal is in any case subject to the following conditions:
1) the purchased good must be returned unused and intact, in its original packaging complete in all its parts (including the packaging and documentation and accessory equipment), it is better to avoid labels or adhesive tapes on the original product packaging;
2) according to the law, the costs will be charged to the customer;
3) the shipment, until the certificate of receipt in our warehouse, is under the complete responsibility of the customer. We are not liable in any way for damage or theft/loss of goods returned by uninsured or untracked shipments (e.g. priority mail);
4) in the event of damage to the goods during transport, it will be our care to promptly notify the customer of the incident (within 5 working days of receipt of the goods) to allow him to file a complaint against the courier of his choice and obtain reimbursement of the value of the goods (if insured); in this eventuality, the product will be made available to the customer for its return, simultaneously canceling the request for withdrawal;
5) if, on the other hand, the return is returned intact in all the aforementioned points, we will reimburse the cost of the goods only (not shipping costs) by bank transfer 10 days after receiving the return. For any dispute between the parties in this regard, the Court of the place of execution of the contract is competent.
PRODUCT WARRANTY
1) All products marketed by BELMONTE S.R.L. are covered by the conventional 24-month warranty for lack of conformity, pursuant to Legislative Decree n. 24/02. To use the warranty assistance, the Customer must keep the invoice (or DDT) that he will receive together with the purchased goods. The Customer can always download the invoices relating to his purchases from the site, by accessing the reserved area.
2) The 24-month guarantee pursuant to Legislative Decree no. 24/02 applies to products that present a lack of conformity, provided that the same is used correctly, in compliance with its intended use and with the provisions of the attached documentation. This guarantee, in accordance with Legislative Decree N. 24/92, is reserved only to the private consumer (natural person who buys the goods for purposes not related to his professional activity, or makes the purchase without indicating a VAT number in the order form). In the event of a lack of conformity, BELMONTE S.R.L.; provides, at no cost to the Customer, to restore the conformity of the product by replacing or reducing the price, until the termination of the contract. If it should not be a lack of conformity, pursuant to Legislative Decree n. 24/02, the Customer will be charged for any verification costs, as well as transport costs if incurred by BELMONTE S.R.L.
3) In the event that, for any reason BELMONTE S.R.L., is not able to replace a product under warranty (repaired or replaced), may proceed, with the Customer's consent, to replace the product itself (if still in the price list) or with another of equal features and value or, lastly, the issue of a discount voucher for the same amount that can be spent on another product valid for 6 months from the time of issue.
4) No damages can be requested from BELMONTE S.R.L. for any delays in the replacement of products under warranty.
5) In cases where the application of the guarantees provides for the return of the product, the goods must be returned by the Customer in the original packaging, complete in all its parts; to limit damage to the original packaging, it is recommended, when possible, to place it in a second box; the affixing of labels or adhesive tapes directly on the original packaging of the product should be avoided in all cases.